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Most answers live in the FAQs below. For anything else, our team usually replies within one business day.
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FAQ
Answers, grouped by topic.
Materials · Ordering · Warranty · TwistLock™
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The TwistLock system allows our charms to be swapped out when you feel like updating your style and keeps them securely in place for everyday wear.
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All of our charms are made from hypoallergenic zinc-alloy to keep your pet's skin safe and irritation free. They are also electroplated which gives them a unique rustic look.
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All of our products and prototypes are field-tested in the German countryside. This includes river tracing as well as galavanting through woods and marshes.
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Our sizing guide shows you how to measure your dog's neck. Our collars also adjustable to ensure optimal comfort and fit.
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Our processing times are approximately 5-7 days. Each product is made-to-order, which means each product is hand-made based off the specs provided in the order.
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All of our products are covered by our 30/30 Guarantee, which offers you a 30-day returns window and a 30-month warranty on your purchase. If your MiaMilo accessory doesn't hold up under regular use within 30 months of purchase, simply contact our support team and we will send you a free replacement. Please note that regular use doesn't include the following: Chewing by pets, Damage by extended water submersion, Damage by tying to stationary objects, Non-responsible use or neglect.
Width · Puppies · Coats · Breed guidance
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The main difference lies in the collar width:
- S/M (slim): 1.1 in for a slim and refined width profile
- S/M (mid): 1.3 in offering a balanced, classic proportion
- Standard S/M: 1.6 in which provides a more substantial look
These options allow you to choose the most flattering width for your dog. Think of it like choosing a watch band width — it's about finding the right balance of style and proportion.
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For puppies, we recommend:
- Starting with our smaller sizes (XS/S or S) depending on breed
- Considering the slim (1.1 in) width profile initially, as it's more proportionate to their size
- Regular measurement checks every few months during their growth period
- Being prepared to size up as they grow - many puppies may go through 2-3 sizes in their first year.
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For dogs with thick coats:
- Make sure to get the measuring tape close to the skin
- Consider that the collar width might appear different when the coat is shorter/longer
- Choose a width that won't disappear in the fur - the 1.3 in or 1.6 in options often work better for thick-coated breeds.
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While breed can be a helpful guideline, we recommend basing your choice on actual neck measurements since sizes can vary greatly within breeds. The Size Helper on our website will show you exactly which sizes match your dog's measurements. That said, here are some general guidelines:
- Small breeds (e.g., Yorkshire Terriers): XS/S to S
- Medium breeds (e.g., Border Collies): S/M to M
- Large breeds (e.g., Labradors): M/L to L
- Giant breeds (e.g., Great Danes): L/XL to XXL
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For growing dogs:
- Take their current neck measurement
- Choose a size that puts their current measurement in the lower end of the adjustment range
- This provides room for growth while ensuring the collar fits properly now.
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A snug fit is essential for both safety and comfort. Our collars are designed for a snug fit that:
- Prevents the collar from slipping over your dog's head
- Ensures charms stay positioned properly on the collar
- Provides better control during walks
- Reduces the risk of the collar getting caught on objects
Remember: You should be able to fit two fingers comfortably between the collar and your dog's neck - any looser could be unsafe, any tighter could be uncomfortable.
Neck & chest · Sizes XXS–XL · Fit
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You need three measurements: around the base of the neck where the harness sits, around the widest part of the chest just behind the front legs, and the chest-strap length from the front chest, between the front legs, to just behind them. The chest measurement decides the size. Our sizing guide shows you how to take all three.
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Yes. Each size adjusts across the neck and chest ranges shown in the sizing guide, so you pick the size your dog falls into and fine tune the fit once it arrives.
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Go by the chest. The neck ranges are wide and overlap across neighbouring sizes, so the chest measurement is the one that decides. Then check the chest-strap length: if it is longer than the chest strap of that size, choose the next size up. If you are still unsure, get in touch before you order and we will help you sort it out. Our Perfect Fit Promise covers you either way.
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Go up. At the very top of a range there is no adjustment left, and a harness that sits slightly roomy can be tightened, while one that is slightly tight cannot be let out.
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Measure your dog as they are today. If the chest is within 1.2 in (1 in) of the top of a size's range, choose the next size up so there is room to grow. With a fast growing puppy, re-measure every couple of months.
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Four, on every size from XXS to XL. The smallest harness takes just as many as the largest.
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Cold water, gentle cycle, in a mesh laundry bag, then hang dry. Skip the fabric softener: it coats the softshell and kills its breathability.
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